Please contact us through customer support by submitting a new ticket when you need a recovery from miss-sent cryptocurrency to cryptocurrency deposit.
[How to send a ticket]
■ Charging fees for recovering miss-sent cryptocurrency to cryptocurrency deposit
- The recovery process of miss-sent cryptocurrency deposit requires high level of security and risk associated method, so it takes much of time.
- The recovery process of miss-sent cryptocurrency deposit requires abundant network fees for recovering and verifying purposes.
- Therefore, there will be a fee for the recovery process of miss-sent cryptocurrency deposit, so please be careful when you deposit and withdraw cryptocurrencies.
| Miss-Sent Cryptocurrency Deposit by Types | Fees |
|---|---|
| BTC ↔ BCH, LTC | 0.5 ETH |
| USDT ↔ BTC | |
| 2nd Destination(ex: memo from EOS) Error | |
| Sending Cryptocurrencies that Daybit does not Support (ERC-20) |
■ Expected Time for a Recovery after Registration : 20 Business Days
■ Starting Date: After this announcement is released
■ Warnings
- Due to a problem with blockchain network or crypto-asset itself, it may not be possible to recover the miss-sent crypto-asset deposit.
- Recovery will not be possible when user sent their assets to another exchange or personal wallet by filling in a wrong address.
Thank you,
Daybit